Responsible Gaming

Responsible Gaming — tasmama's Commitment

Gaming is for fun, not stress. tasmama believes every player has the right to play responsibly. Our tools, guidelines, and support are here for you.

Strict 18+ Policy Enforced 24/7 Support Available Self-Exclusion Active
🛡️ Player Protection
⏱️ Setting Time Limits
💰 Budget Control
🤝 Support Always Available

Our Commitment

Our Initiatives for Responsible Gaming

Tasmama is more than a gaming platform — we aim to build a responsible community where every player stays healthy and happy.

Spending Limits

Set daily, weekly, or monthly deposit limits. Once a limit is set, increasing it takes at least 7 days to take effect — so there's no room for impulsive decisions.

Time Limits & Breaks

Decide how long you want to play each session. With Reality Check enabled, you'll receive a notification after a set period reminding you how long you've been playing.

Cooling-Off Period

Take a short break of anywhere from 24 hours to 6 weeks to clear your head. During this period, logging in or placing bets will be completely suspended.

Self-Exclusion Feature

If you feel you need a long-term break from gaming, activate Self-Exclusion. You can remove yourself from the platform for anywhere between 6 months and 5 years.

Family Protection

If a family member believes their loved one is gaming excessively, please reach out to us. We will handle the matter with full confidentiality.

Professional Support

Our trained support team is always ready. You can talk to us about any gaming-related concern — in complete confidence.

Table of Contents
  1. What is responsible gaming
  2. Signs of Healthy Gaming
  3. Warning Signs
  4. Self-Assessment Questionnaire
  5. Our Safety Tools
  6. Safer Gaming Measures
  7. Child & Minor Protection
  8. Support & Contact
Related Pages
Terms and Conditions Privacy Policy FAQs
Emergency Support

If you're experiencing problems, don't wait — reach out:

Email Support [email protected]
tasmama's commitment: We believe gaming should be a source of fun — not a way to earn income or the only escape from stress. Responsible play is the foundation of our platform.
1

What is responsible gaming?

Responsible gaming is an approach where gaming is done purely for entertainment — ensuring balanced use of time and money while maintaining commitment to family and society. On tasmama, responsible gaming means enjoying yourself within your own means.

Online gaming is growing in popularity across Bangladesh. In this environment, tasmama is committed to keeping its players safe. Responsible gaming isn't just about following rules — it's a mindset and a lifestyle that helps you keep gaming an enjoyable experience.

Tasmama's responsible gaming policy rests on three core pillars: Awareness (staying aware of your own gaming habits), Control (staying in control of your budget and time), and Support (building a culture where seeking help is normal).

Gaming is a leisure activity. If you find yourself betting and feeling like you need to win or must recover lost money, that is a warning sign.
2

Signs of Healthy Gaming

Are you enjoying gaming in a healthy way? Check the points below. tasmama wants every player to be in this positive position:

Play for Fun

You handle wins and losses equally well.

Stick to a Set Budget

Only bet what you can afford to lose.

Family & Friends First

Gaming does not affect family or social life.

Easy to Take Breaks

Stopping gaming whenever you want doesn't feel difficult.

If all of the above apply to you, you are gaming responsibly. Great!
3

Warning Signs

Gaming can sometimes become a problem — and it tends to happen gradually, so recognizing the early signs matters. tasmama shares these warning signs to keep you informed:

💸
Spending Beyond Your Means

Using money meant for groceries, bills, or debts to fund gaming is a serious warning sign.

😤
Anger or Anxiety After Losing

Feeling intense anger, frustration, or anxiety after a loss that lingers for a long time.

🔄
Chasing Losses

Placing bigger bets to win back lost money — commonly known as "chasing losses" — is a dangerous habit.

🙈
Hiding from Family or Friends

A tendency to hide your gaming from family or close ones.

🌙
Disrupted sleep and daily routine

Staying up late to game, losing interest in work or studies, and withdrawing from social life.

🧠
Discomfort when not gaming

Feeling restless, irritable, or uneasy when you cannot game — this is a sign of dependency.

Please Note: If any of these signs apply to you, seek help now. Asking for help is not a weakness — it's the first act of courage.
4

Self-Assessment Questionnaire

Ask yourself the questions below. Answer honestly — this is just for you. If you answer yes to more than three, please speak with our support team.

1
Do you often spend more time or money on gaming than you planned?
2
Do you keep coming back to try to recover money you've lost?
3
Are you gaming while avoiding family, friends, or work responsibilities?
4
Have you tried to stop gaming but been unable to?
5
Have you borrowed money or taken on debt to fund your gaming?
6
Have you had arguments or disagreements with family or loved ones over gaming?
7
Do you turn to gaming to escape stress or sadness?
8
Is gaming affecting your sleep, diet, or health?
This questionnaire is not a substitute for professional diagnosis, but it can help you understand your own situation.
5

Our Safety Tools

Tasmama provides several practical tools to support responsible play. You can activate them easily from your account settings.

💳
Deposit Limit

Set a maximum daily, weekly, or monthly deposit limit.

⏱️
Session Timer

Set a maximum time limit for each gaming session.

🔔
Reality Check

Review your gaming time and spending at regular intervals.

❄️
Cooling-Off

Take a temporary break of anywhere from 24 hours to 6 weeks.

🚫
Self-Exclusion

Deactivate your account completely for anywhere from 6 months to 5 years.

📊
Gaming History

View your complete gaming and transaction history at any time.

Go to your account settings or contact the support team to activate these tools. Reducing a limit takes effect immediately; increasing a limit requires a 7-day waiting period.
6

Safer Gaming Measures

Responsible gaming is a habit built through small daily decisions. tasmama encourages you to follow these steps:

1
Set a budget before you play

Decide in advance how much BDT you will spend on gaming this week. It should come from money set aside for entertainment — not funds for food, bills, or savings.

2
Stick to Your Time Limits

Set a timer on your phone. Decide how long you'll play before you start. tasmama's session timer feature does this for you automatically.

3
Avoid Gaming Under the Influence or When Stressed

Gaming while stressed, angry, frustrated, or under the influence impairs your judgment. Only play when you're in a clear, calm state of mind.

4
Don't treat winnings as guaranteed income

Winning is never guaranteed. Every game depends on random outcomes. Do not over-invest in the hope of winning.

5
Take Regular Breaks

Take at least a 10–15 minute break every hour. Get up, walk around, drink some water. Give your mind a rest.

6
Be Open with Your Loved Ones

Talk openly with family or friends about your gaming. There's nothing to hide — it's just entertainment.

7

Child & Minor Protection

Tasmama strictly prohibits gaming accounts for anyone under 18. Age verification is mandatory at registration, and identity documents are checked whenever there is any doubt.

  • Mandatory age verification during account registration.
  • National ID or birth registration verification for suspicious accounts.
  • If a minor is identified, the account is immediately closed and all transactions are cancelled.
  • Swift investigation and action based on reports from parents or guardians.
Advice for parents: Use parental control software on your device. Keep your login credentials out of your child's reach. Stay aware of your child's online activity.

If you become aware that a minor is using tasmama, please notify our support team immediately. We will act quickly and maintain complete confidentiality.

8

Support & Contact

Asking for help takes courage. If you feel gaming is having a negative impact on your life, tasmama is here for you. Get in touch with us through any of the following:

Email Support

For any responsible gaming related matter:

[email protected]
Live Chat

For immediate assistance:

Mon–Sun, 9:00 AM–11:00 PM
Please Note: Gaming addiction is a recognized mental health condition. Seeking professional help is completely normal and a courageous decision. If you need it, consult a mental health professional.

FAQs

Responsible Gaming FAQ

Your account cannot be reactivated before the self-exclusion period ends. If you wish to return after the period expires, you will need to apply through our support team and complete a cooldown period. This process is intentionally strict — it's designed to protect you.

Yes. Lowering your deposit limit takes effect immediately. However, requests to increase a limit require a 7-day waiting period — this is to protect you from making impulsive decisions.

Family members cannot make changes to another person's account directly — but they can contact our support team. We will review the concern confidentially and take appropriate action.

After a set interval (such as every 30 minutes or 1 hour), a pop-up will appear showing your total gaming time, total bets, and results. You can choose to keep playing or take a break.

Yes. Gaming addiction is a recognized mental health condition, and professional counseling and therapy are available. Our support team can point you in the right direction. Reach out — it's the first and bravest step.
🛡️ Safe & Responsible

Play responsibly and enjoy the fun

Gaming on tasmama is about more than winning — it's an enjoyable experience that adds value to your life. Play responsibly and stay safe.

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18+ Only  |  Responsible Gaming  |  24/7 Support

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